FAQs

Payment Methods

We accept the following secure payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
• PayPal
• Shop Pay
• Google Pay / Apple Pay
  

All payments are processed securely. We do not store or have access to your full credit card information.

Order Processing

Orders will not be processed until payment is received in full. For payment plans (e.g. Afterpay), your order will be processed once the initial payment is confirmed.

Currency

All transactions are processed in [AUD]. If you're purchasing from outside this region, your bank or card provider may apply currency conversion fees.

Fraud Prevention

We reserve the right to cancel or hold any order that appears fraudulent or suspicious. You may be contacted for identity verification if required.

Return Policy – Engraved Stainless Steel Bottles

Custom Items (Engraved Bottles)

All engraved stainless steel bottles are made to order and cannot be returned or exchanged unless they arrive damaged, defective, or there is an error on our part (e.g. incorrect engraving). Please double-check all personalization details before submitting your order.

Damage or Defects

If your item arrives damaged or with a manufacturing defect:

• Contact us within 7 days of delivery.
• Provide clear photos of the item and packaging.
• If approved we will offer a replacement or refund.

If orders are standard items and not customised and are in original packaging. Items can then be sent back or changed.

Care Instructions for Your Insulated Stainless Steel Bottle

To keep your insulated stainless steel bottle in top condition and ensure long-lasting performance, follow these care instructions:

Cleaning & Maintenance

✅ Hand Wash Recommended: Wash your bottle with warm soapy water after each use. Use a bottle brush for thorough cleaning.

✅ Avoid Harsh Cleaners: Do not use bleach, chlorine, or abrasive scrubbers, as they may damage the finish.

✅ Rinse Thoroughly: Always rinse well after washing to remove any soap residue.

✅ Deep Clean as Needed: For a deep clean, mix a solution of vinegar and baking soda, let it sit for 30 minutes, then rinse thoroughly.

Dos & Don'ts

✅ Do:

• Dry your bottle completely after washing to prevent odours.
• Store with the lid off to allow air flow.
• Use warm or coldl iquids as intended.

❌ Don’t:

• Put your bottle in the dishwasher (unless marked dishwasher safe).
• Soak in hot water for long periods.
• Use for carbonated drinks or dairy-based liquids for extended periods, as they can cause odours.
• Freeze or microwave your bottle, as it can damage the insulation.

By following these care tips, your insulated stainless steel bottle will stay clean, fresh, and effective for years to come!

Warranty Policy – Stainless Steel Insulated Bottles

Our stainless steel insulated bottles come with a 12-month
limited warranty from the date of purchase.

What’s Covered:

• Manufacturing defects in materials or workmanship.
• Faulty insulation (e.g. bottle not retaining temperature).
• Defective lids or seals

What’s Not Covered:

• General wear and tear (scratches, dents, fading).
• Damage caused by drops, misuse, or neglect.
• Dishwasher damage (unless bottle is marked dishwasher-safe).
• Engraving errors made by the customer.
• Modifications or repairs not done by us

How to Claim:

• Contact us at fullphaseengrave@gmail.com within 12 months of purchase.
• Provide proof of purchase and photos of the issue.
• If approved, we’ll send a replacement or refund – at our discretion.

Note: Warranty is void if the product has been used
outside normal conditions or instructions provided.

How can I track my order?

Once your order ships, you'll receive a confirmation
email with a tracking number and link so you can monitor its progress in real
time.

You can also track your order by:

• Logging into your account (if you created one at checkout).

Please allow 24–48 hours for tracking info to update
after dispatch.

If you haven't received tracking within a few days of ordering, please contact us at fullphaseengrave@gmail.com.